Rapid Innovation: A Comprehensive Digital Rounding Solution to Reinvigorate the Patient Experience
In response to a directive, the Nursing Informatics and Salesforce engineering team developed a robust Digital Rounding Utility (DRU) to replace the existing patient experience tool. The project aimed to create a more efficient and integrated system to enhance patient care and streamline operations. Remarkably, within 60 days, we designed, built, and launched the initial version of DRU, featuring basic functionality, manual processes, and minimal reporting capabilities. Since its inception, DRU has evolved through several iterations into a comprehensive platform that integrates seamlessly with multiple hospital systems. Key integrations include the electronic health records (EHR) system, a survey tool, a customer relationship management (CRM) system, and a ticketing maintenance and facilities tool. Ongoing iterations are incorporating AI and an improved user interface to better support frontline staff.
Speaker/Host
Primary/Host Speaker
Amy Kuwata
Clinical Nurse Informaticist at UC San Francisco
Amy Kuwata is a Clinical Nurse Informaticist at UCSF Health, integral to the Nursing Informatics team. With Master’s degrees in Nursing and Geology, she combines scientific and technological expertise in her role. Amy has 20 years of experience as a registered nurse and clinical nurse specialist, board certified in nursing informatics for nine years, and has been active in this field since 2007. Her journey began with a strong foundation in science and technology from her career as a geologist. Driven by a passion for midwifery, she returned to academia to pursue nursing, though life steered her toward healthcare technology. Amy’s clinical experience started in obstetrics as a labor and delivery nurse. Initially, she focused solely on nursing, keeping her tech skills hidden. Her desire to help colleagues with computer malfunctions, EHR documentation, and data issues soon surfaced. Now, as a Clinical Nurse Informaticist at UCSF, Amy analyzes nursing workflows, implements technology, and educates staff to enhance patient care. She aims to reduce workflow burdens, increase nurse satisfaction, and improve patient experiences.
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