This innovative care model leverages virtual nursing to support the efficient discharge of moms and babies from postpartum care unit. By enabling one nurse to manage and assist multiple families simultaneously, the model streamlines the teaching process, expedites discharges, and ensures a safe forum for patients to ask questions and share concerns. This communal approach not only provides individualized care but also fosters a sense of shared experience, reassuring new mothers that they are not alone on their journey. The virtual nursing model has undergone continuous iterations, incorporating feedback to enhance its effectiveness. Future updates will include support for additional languages, ensuring inclusivity and accessibility for diverse patient populations. The model is also expanding, with more nurses being trained to take on the virtual nursing role, further increasing its reach and impact.
Speaker/Host
Amy Kuwata is a Clinical Nurse Informaticist at UCSF Health, integral to the Nursing Informatics team. With Master’s degrees in Nursing and Geology, she combines scientific and technological expertise in her role. Amy has 20 years of experience as a registered nurse and clinical nurse specialist, board certified in nursing informatics for nine years, and has been active in this field since 2007. Her journey began with a strong foundation in science and technology from her career as a geologist. Driven by a passion for midwifery, she returned to academia to pursue nursing, though life steered her toward healthcare technology. Amy’s clinical experience started in obstetrics as a labor and delivery nurse. Initially, she focused solely on nursing, keeping her tech skills hidden. Her desire to help colleagues with computer malfunctions, EHR documentation, and data issues soon surfaced. Now, as a Clinical Nurse Informaticist at UCSF, Amy analyzes nursing workflows, implements technology, and educates staff to enhance patient care. She aims to reduce workflow burdens, increase nurse satisfaction, and improve patient experiences.