In today's fast-paced software landscape, IT professionals and their training counterparts face a daunting challenge: the constant demand for high-quality learning content coupled with limited bandwidth and resources. For many teams, the process of creating and sustaining comprehensive resource documents, especially those requiring screenshots, can be a time-consuming and tedious endeavor. Our experienced Change Management + Media Innovation team will share their success story of leveraging Scribe to create over 200 how-to guides and resource pages with over 20,000 views in less than a year.

Recognizing that participation and engagement are indispensable components of successful teaching and learning, this project endeavors to enhance engagement while encouraging participation. To achieve this, I have woven gamification into the fabric of my library instructional research sessions, which assists students with comprehending the learning outcomes for the session. In my gamified library session, students are encouraged to download a digital BINGO card that encapsulates the content requested to be covered by the instructor during the presentation.

Active learning in makerspaces extends beyond the process and product of making. Encouraging students to document the process of making and showcase the product of making offers an opportunity to reinforce active learning.

Librarians in the UC Davis Library’s Student Services Department dedicate a significant portion of their work to classroom-based information literacy and research instruction. Because of the limited face-time and interaction allowed in the one-shot instruction format, it is crucial to assess our instruction's content and efficacy to ensure we support student learning without placing an undue burden on undergraduates through overly complicated assessment mechanisms.

This presentation provide an introductory overview to new AI 'Deep Research' Tools and Reasoning Models (OpenAI Deep Research, Anthropic 3.7, Grok Deep Research, Deep Seek R1, Gemini Deep Research and Perplexity Deep Research). The session will benchmarking models and providing best in class use cases across different academic disciplines for suitability and use value from STEM (Science Technology Engineering and Math) to Social Sciences and Humanities disciplines.

Inaccessible digital content is a huge problem, but how do we describe and measure the problem well enough to formulate a strategy to remediate it? As we work toward the 2026 deadline to comply with federal digital accessibility rules, we're all feeling like the blind men in an Indian parable trying to describe an elephant for the first time: https://en.wikipedia.org/wiki/Blind_men_and_an_elephant. They describe the part they touch as if it represents the whole animal. Arguing, they can't reach consensus.

At UCLA, academic technology teams partnered with the Teaching and Learning Center to analyze instructor user stories on media use within the Canvas LMS. With awarded OpenAI licenses, the teams leveraged AI to organize and code interview data, uncovering key insights into how media enhances lectures, assessments, student projects, and active learning. Through strategic prompt engineering, raw interviews were transformed into actionable themes.

Agile success demands more than tools; it requires a people-centric approach. This interactive session delves into a strategy prioritizing comprehensive training, active stakeholder engagement, and dedicated change leadership to cultivate a thriving Agile culture. We'll demonstrate the efficacy of an "opt-in" model, over forced implementations. This approach, rooted in understanding team needs and building trust, fosters organic adoption through incremental wins and demonstrable value.

This presentation will detail the development and implementation of a new IT governance framework at the University of California, Riverside (UCR). The framework is designed to foster collaboration and transparency between IT and the broader campus community. Key components of the framework include: -Strategy Council: Providing strategic direction and oversight. -Advisory Boards: Facilitating communication and decision-making across functional areas. -Workgroups: Addressing specific issues and projects.

As institutions continue to evolve in the digital landscape, optimizing IT support is crucial for enhancing user experience and operational efficiency. This session explores how an AI-powered chatbot can revolutionize Epic user support by providing immediate assistance, reducing helpdesk call volume, and improving response times. A real-time dashboard tracks key metrics such as response time, interaction frequency, and peak call volume, enabling data-driven decision-making to refine support strategies.